Every repair is backed by a warranty on the part and the work we did. If the same issue comes back within the warranty period, we fix it again at no extra cost. Every repair carries a 1 or 2 year warranty depending on what is actually in your device, and selected screens have a lifetime warranty (see below). The exact length for your repair is shown before you pay, on the repair-selection step. None of this covers new damage, such as a new drop or spill, or issues unrelated to the original repair.
Some of our screens come with a lifetime warranty. You see it next to the price when you choose your repair, before you pay.
It lasts for as long as you own the phone or computer. If the screen we fitted develops a fault on its own, we replace it again free of charge, screen and work included. That covers things like lines in the picture, dead pixels, flicker or touch that stops working.
It does not cover new damage, such as a drop, pressure, a bent frame or liquid. It also does not cover normal wear such as scratches, or a screen that someone else has opened or repaired after our repair.
If the screen fails, write to info@lynfix.dk. We check it for free. If the fault is covered, we replace the screen and it costs you nothing, including us coming out to you. You don't need a receipt: we find your repair from your name, email or phone number.
The lifetime warranty comes on top of your 2-year statutory right to complain (reklamationsret) and does not limit it.
Every price you see from LynFix is final. Danish VAT (25%) is already included. If we are coming to you, any call-out fee shows when you enter your address and is part of the total you pay. There are no hidden fees added at pickup or payment. The number you see when you book is the number you pay. LynFix is a registered Danish business, CVR 46577590.
You pay when you book, because we get your part ready and set aside time specifically for your repair. Card payments are charged when you book. With MobilePay the amount is reserved when you book and charged no later than when the repair is done.
Cancel or reschedule any time before we start the repair, and you get the full amount back.
To cancel or reschedule, email us at info@lynfix.dk or reply to your order confirmation. If you can, let us know at least 24 hours before your appointment. Your part may already be ready, or we may be on our way.
If we are unable to complete the repair, you get a full refund. No fix, no charge. Liquid damage cleaning is the exception: it is paid whether or not the device can be saved, and if the device needs a repair afterwards, we take 200 kr off.
Repairs that are completed and working as expected are final, but any issue with our work is covered under the warranty above, at no extra cost.
If we find a different fault, or an extra one, we tell you the price before we do anything. You decide, and you get your money back for anything we don't do.
If your phone or computer already has damage, or someone else has repaired it before, we tell you before we start if it can affect the repair.
Most repairs don't touch your data. If your phone or computer needs a reset or a fresh install of the operating system, we tell you beforehand. It's a good idea to back up before the visit.
When you book a repair with us online, you have a 14-day right of withdrawal. The 14 days run from the day you book.
When you book, you ask us to carry out the repair within the withdrawal period, and you accept that your right of withdrawal ends once the repair is complete. That is the box you tick before you pay.
If you withdraw before we start, you get the full amount back. If you withdraw after we have started but before the repair is complete, you pay for the part of the work already done, and we refund the rest.
To withdraw, send us a clear message by email to info@lynfix.dk. You can use the form below, but you do not have to, and you do not need to give a reason. It is enough that you send it before the 14 days are up. We refund you no later than 14 days after we receive your message, using the same payment method you paid with, at no cost to you.
Only fill in and send this form if you want to withdraw from the agreement.
If you're not happy with something, write to us at info@lynfix.dk. We'll find a solution together.
If we can't agree, you can complain to Nævnenes Hus (the Danish consumer complaints board), Toldboden 2, 8800 Viborg. You do that at naevneneshus.dk.